Brandywine Valley Consulting - Our Goal is to Meet Yours - Through top-quality organization consulting and training, we help you make the difference that positively impacts your business objectives. From developing an individual’s skills to changing a whole organization, our methods focus on improving people, quality and performance. Business Consulting, Business Training Programs, Coaching, One-to-One Coaching, Practical Business Consulting, Chadds Ford, Kennett Square, Landenberg, Philadelphia, New York, Chicago, training programs with US NAVY, Clients: AAMCO, ABB, Alarm Capital Alliance, All Control Systems, American Chemistry Council, Applied Automation, Aramark, Bartlett Tree Experts, Brickman Group, Briggs Co., Cabot, Cinnabon, CMS Gilbreth, Columbia University, Commercial Utility Consulting, Connectiv, Cottman Transmission, Cygnus Publications, Day & Zimmermann, Delco Community Foundation, Design Design, DMJM Aviation, Double Chain Group, Dow Chemical, Equitable Insurance, FamilyRealm.com, FDIB, Friends Life Care at Home, Hale Enterprises, Hampton Inns, Henry's Fine Jewelry, Human Services, Independence Visitors Center, Koch Modular Process Systems, Leadership Academy, Leeds and Northrup, Liberty Mutual, Marriott, Microsoft, Mobil, Monheit, Monheit, Silverman & Fodera, New England Deaconess Hospital, NJ PSE & G, Oki Data, Omnient Corporation, Opportunities, Industrialization Center, PA House of Representatives, PA Economy League, Philadelphia Public Defenders Office, Philadelphia School System, Philadelphia VIP, Questcom, Residence Inns, RheoGene, Rhodia, Right Management Consultants, Rohm & Haas (Dow), Romicon, Sanibel Harbor Resort, Stone and Webster, Synthes, Transcore, Trident Security, Triumph, Controls, United One Resources, U.S. Navy/EFANE, US Department of Labor/OSHA, University of Delaware, Urologic Surgical Associates of DE, Vector Marketing, Verizon, Whitemarsh Township, Wilmington Trust, Air Products, Allied Signal, American Cyanamid, Arch Chemicals, Ashland Chemical, BASF, Dow, DuPont, Eli Lilly, Exxon, Ferro Corp., IBM, ICI, Milliken, Occidental Chemical, Olin Corp., Oxychem, PECO Energy, Rhone-Poulenc, Shell Oil, Sunoco, Union Carbide

Brandywine Valley Consulting - Business Consulting Services, Training Programs and Executive Coaching - Located in Chadds Ford, Pennsylvania

consulting services

training programs

executive coaching

		Career Planning		Conflict Management
		Customer Service		Interpersonal Communications
		Interviewing/Selection		Leadership
		Meeting Management		Negotiating
		Performance Management		Presentation Skills
		Problem-Solving and Decision-Making		Stress Management
		Time Management		Working in Groups and Teams

Career Planning - A Brand Called 'You'

OBJECTIVES • Assessment of individual’s goals, strengths, limitations, values, likes and dislikes • Assessment of the organization and/or outside job market • Career action plan CONTENT • Schein’s Career Anchor Survey and Interview • Organization and market career mapping • Matching individual to organization/career options • Career Action Planning • Personal Branding (Back to Top)		PROCESS • Survey/Questionnaire • One-on-one interview • Group discussion • Group exercises • Lecturettes LENGTH 1-2 days GROUP SIZE 20 maximum

Conflict Management

OBJECTIVES • Becoming aware of the sources of conflict • Increasing skills essential for the productive resolution and management of conflict CONTENT • Diagnosis of conflict's sources • Identification of individual vs. organizational conflict • Conflict style instrument • Learning skills in constructive confrontation and collaboration (Back to Top)		PROCESS • Film/discussions • Lecturettes • Group and individual exercises • Video-taped role plays with feedback LENGTH 2 days GROUP SIZE 20 maximum

Customer Service

OBJECTIVES • Increased customer service skills • Enhanced ability to deliver high-quality customer service • Action Plan for continuous improvement CONTENT • Communication Skills (phone etiquette, face to face, listening, non-verbals, building rapport, empathy) • Problem Solving • Conflict Management/Handling Complaints and Feedback • Products and/or Services and Business Knowledge • Focus, Motivation, Avoiding Burn Out (Back to Top)		PROCESS • Videos • Lecture/Discussions • Role Plays/Simulations • Case Studies/Exercises LENGTH 2-3 days GROUP SIZE 20 maximum

Interpersonal Communications

OBJECTIVES • Increasing skills required for effective face-to-face communications • Development of an action plan for continuous improvement CONTENT • Listening skills • Paraphrasing/summarizing/reflecting • Non-verbals • Communication climate • Questioning techniques • Assertiveness • Conflict management/collaboration • Focusing on behavior • Presentation skills/influence (Back to Top)		PROCESS • Communication styles survey • Films/discussions • Lecturettes • Video-taped role plays/simulations with feedback LENGTH 3 days GROUP SIZE 20 maximum

Interviewing/Selection

OBJECTIVES • Increased skills needed to identify competencies of top job candidates • Increased interviewing skills • Increased assessment skills CONTENT • Job/Position Competency Model • Behavioral Questioning • Interviewing skills (questioning, listening, probing, note taking, pacing) • Legal Considerations • Assessment Techniques (Back to Top)		PROCESS • Videos/Discussions • Slide Presentation • Lecturettes • Group and Individual Exercises • Role Plays/Simulations with feedback LENGTH 2-3 days GROUP SIZE 20 maximum

Leadership

OBJECTIVES • Understanding the difference between leadership and management • Learning or relearning skills essential for leadership • Learning more about self as a leader • Designing action plan for continued development CONTENT • Cultural anthropology • Coaching skills/performance management • Leading groups/group process • Visioning/making a difference • Selection skills • Meeting management • Resolving conflict (Back to Top)		PROCESS Self-evaluation/leadership style survey/communication style survey Lecturettes Video/discussions Team exercises Role plays with feedback Case studies LENGTH 3 - 5 days GROUP SIZE 20 maximum

Meeting Management

OBJECTIVES • Increasing skills essential in planning and leading effective, productive, high-quality meetings CONTENT • Planning the meeting, objectives, agendas, notices, etc. • Controlling group behavior/handling disruptions • Keeping things on track and on pace • Obtaining participation • Identifying and getting desired results • Follow-up (Back to Top)		PROCESS • Lecturettes • Group discussions • Group exercises • Case study • Video-taped simulations with feedback LENGTH 1 - 2 days GROUP SIZE 15 maximum

Negotiating

OBJECTIVES • Enhanced ability to successfully negotiate contracts and make agreements • Enhanced ability to positively influence others CONTENT • Interpersonal Skill Review • Negotiating Skills (Basics to Advanced) • Influence Skills (Persuasion/Styles/Flexibility) (Back to Top)		PROCESS • Video • Lecture/Discussion • Role Plays/Simulations • Case Studies/Exercises LENGTH 2-3 days GROUP SIZE 20 maximum

Performance Management

OBJECTIVES • Increasing skills in guiding work of others • Increasing communication skills (listening/observing behavior/questioning/giving feedback/maintaining self-esteem) • Developing an understanding of the work planning process • Increasing ability to do development planning CONTENT • Situational Leadership model • Diagnosis and matching style to subordinate and situation • Work Planning • Feedback skills (and other communication skills) • Questioning skills • Conflict management • Review of organization's performance appraisal system and forms (Back to Top)		PROCESS • Films/discussions • Lecturettes • Style flexibility survey/self-assessment • Group role plays with feedback • One-on-one simulations with feedback • Case studies • Use of Company's forms and formats LENGTH 3 - 4 days GROUP SIZE 20 maximum

Presentation Skills

OBJECTIVES • Enhancing skills in preparing for and making presentations • Learning the difference between speaking and presenting • Overcoming fear • Learning to persuade CONTENT • Preparation pointers • Setting presentation objectives • Capturing attention • Persuasion • Channeling fear • Presentation styles • Handling problems (Back to Top)		PROCESS • Lectures with discussion • Videos • Role plays • Video-taped simulations/practice/feedback LENGTH OF PROGRAM 1 -2 days GROUP SIZE 20 maximum

Problem-Solving and Decision-Making

OBJECTIVES • Examining how we currently solve problems, make decisions and plan activities • Learning a new process and the skills required to use the process • Applying what we learned to the job CONTENT • Problem-solving techniques • Decision-making techniques • Planning techniques • Situation appraisal techniques • Self-evaluation and application to job/real-life (Back to Top)		PROCESS • Films/discussions • Lecturette • Case studies in groups • On-the-job/real situations • Myers-Briggs Type Indicator LENGTH 3 days GROUP SIZE 20 maximum

Stress Management

OBJECTIVES • Identifying stress inducers • Identifying stress reducers • Designing personal action-plan to alleviate stress in self and others CONTENT • Stress sources/causes • Stress reducers in individuals • Stress reducers in groups and organizations • Action-planning (Back to Top)		PROCESS • Self-analysis/questionnaire • Case study • Lecturettes • Role-plays with feedback LENGTH 1 day GROUP SIZE 20 maximum

Time Management

OBJECTIVES • Identifying biggest time-wasters • Learning techniques to make best use of time • Designing action plan for management of time CONTENT • Time wasters • Interruptions/crisis management • Prioritizing/goal setting/action planning • Procrastination • Time savers (Back to Top)		PROCESS • Film/discussions • Lecturettes • Prioritizing exercises from life goals to daily to do lists • Case study in groups LENGTH 1 day GROUP SIZE 25 maximum

Working in Groups and Teams

OBJECTIVES • Enhanced skills in getting a group/team started • Increased awareness of personal styles in groups/teams • Enhanced understanding of group dynamics • Enhanced skills in group/team building and development CONTENT • History of Groups/Teams • Group Life Cycle • Requirements of High Performing Groups/Teams • Roles of Group/Team Members • Process vs. Content • Group/Team Leadership and Membership (Back to Top)		PROCESS • Lecturettes/Discussions • Self-Assessment • Videos/Discussions • Group Exercises/Feedback • Role Plays/Simulations LENGTH 2-3 days GROUP SIZE 20 maximum

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©2010 Brandywine Valley Consulting - Our Goal is to Meet Yours
406 W. Village Lane, Chadds Ford, PA 19317
(610) 388-3680 | rsbvc@aol.com